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Last updated: February 20, 2025
Prepared by Vectormed GmbH, operator of the 4x4-guide.com platform

Terms and Conditions for 4x4-guide.com

1. Scope

1.1 These Terms and Conditions govern the use of the online platform 4x4-guide.com (hereinafter referred to as "platform"), which serves as an intermediary between providers (e.g., travel companies, tour guides, driving instructors) and customers.
1.2 The platform is operated by:
Vectormed GmbH
4x4-guide.com
Gewerbepark Odenwald 1
64760 Oberzent, Germany
HRB 98531 Darmstadt
(hereinafter referred to as "operator").
1.3 These terms apply to all users of the platform, including both providers and customers.
1.4 By using the platform or making a booking, users agree to these terms and any additional conditions presented during the booking process or required for technical operation.
1.5 The German version of these Terms and Conditions is the authoritative original. In the event of a dispute arising from any translated versions, the German version shall prevail unless otherwise required by applicable local law.


2. Subject of the Contract

2.1 The platform facilitates the booking of services such as guided tours, driving trainings, and other vehicle-related experiences. Additionally, off-road products are sold through an integrated webshop.
2.2 The operator does not offer tours or trainings itself but merely provides the technical infrastructure for mediation.
2.3 A legally binding contract for any service is concluded exclusively between the customer and the respective provider.
2.4 The platform does not represent or endorse any specific provider, service, vehicle, product, or facility.


3. Registration and User Accounts

3.1 Use of the platform requires registration.
3.2 Users must provide truthful and complete information.
3.3 The operator reserves the right to reject registrations or suspend user accounts in the event of a breach of these terms or applicable law.
3.4 Unless otherwise specified, users must be at least 18 years old to use or book via the platform.
3.5 Users must comply with applicable laws and use the platform only for its intended mediation purposes.


4. Booking Process and Contract Formation

4.1 Customers can book tours and trainings from providers via the platform.
4.2 Upon booking completion, a contract is formed between the customer and the provider.
4.3 The operator acts solely as an intermediary and accepts no liability for the performance of the service.
4.4 Bookings are subject to the terms set by the individual provider, as shown on the platform.
4.5 Obvious errors and misprints by providers or due to incorrect data transmission are not binding. Any such booking will be cancelled immediately and the payment refunded.


5. Payment Processing

5.1 Payment is made directly via the platform using the selected payment method.
5.2 The operator may act as a collection agent for the provider and collect payments on their behalf.
5.3 Customers receive a booking confirmation with payment details.
5.4 If a booking is subject to confirmation by the provider, a deposit is required. Full payment becomes due upon provider confirmation.
5.5 If your selected payment method (e.g., credit card) is based in a different currency than the payment currency (EUR / USD / CHF etc.), your bank may apply additional charges. The operator has no influence on such fees.


6. Cancellations and Withdrawal

6.1 Cancellation policies are defined by the respective provider and displayed during the booking process.
6.2 If the provider cannot deliver the service, the customer will be offered an alternative or a refund.
6.3 The operator is not responsible for refunds or damage claims between the customer and the provider.
6.4 If the customer cancels or does not show up, any refund is subject to the provider's cancellation or no-show policy.
6.5 Some bookings may be non-refundable depending on the provider. This will be indicated during the booking process. Other bookings may be cancellable free of charge only within a certain period. It is the customer's responsibility to comply with this timeframe. The operator assumes no liability for resulting costs.


7. User Content

7.1 After a booking and participation, customers may leave comments on their experience in the platform's blog section.
7.2 The operator reserves the right to remove inappropriate or false comments.
7.3 By uploading content (e.g., comments, images, links), the user grants the operator a free, perpetual, non-exclusive license to use such content.


8. Provider Obligations

8.1 Providers must provide accurate and complete descriptions of their services.
8.2 Providers are solely responsible for delivering their services properly.
8.3 The operator may suspend or remove providers who violate these terms or legal requirements.


9. Disclaimer of Liability

9.1 The operator is not liable for the quality or execution of services offered by providers.
9.2 Liability for damages resulting from use of the platform is limited to intent or gross negligence by the operator.
9.3 The operator accepts no responsibility for technical failures or events of force majeure.


10. Data Protection

10.1 The operator processes personal data in accordance with the applicable data protection laws. Details are provided in the privacy policy, including the use of cookies.
10.2 Users have the right to access and request deletion of their stored data, unless legal obligations require retention.


11. Termination and Account Suspension

11.1 Users may delete their account at any time without providing reasons.
11.2 The operator may suspend or delete accounts in case of a breach of these terms or applicable law.


12. Intellectual Property and Usage

12.1 Unless otherwise stated, all rights to the platform 4x4-guide.com (including technology, content, branding, design, and layout) belong to Vectormed GmbH or licensed partners. Users agree to use the platform only for its intended purpose and in accordance with 12.2 and 12.3.
12.2 Without prior written consent from Vectormed GmbH, it is prohibited to copy, monitor, scrape, download, reproduce, or use any content of the platform for commercial purposes.
12.3 The operator monitors use of the platform and reserves the right to block users or automated systems that:

- make an excessive number of search requests

- use software or tools to extract pricing or other information

- place undue technical strain on the platform

12.4 By uploading reviews, images, or other content, users confirm that the material:

- is truthful and not manipulated

- contains no malware or harmful software

- may legally be uploaded by them

- not infringe on third-party rights

- may be used by 4x4-guide.com for commercial purposes (e.g., marketing) worldwide

- does not violate others' privacy rights

- is their sole responsibility in the event of legal disputes

12.5 The platform assumes no responsibility for user-generated content. The operator may remove such content at its sole discretion, particularly if it violates these criteria.


13. Changes to the Terms

13.1 The operator reserves the right to amend these terms at any time.
13.2 Users will be notified of material changes by email. If no objection is raised within 14 days, the updated terms are considered accepted.


14. Final Provisions

14.1 These terms are governed by the laws of the Federal Republic of Germany.
14.2 Place of performance and jurisdiction is the operator's registered office.
14.3 If any provision is found invalid, the remaining provisions remain unaffected.

Legal Notice / Imprint
Vectormed GmbH
4x4-guide.com
Gewerbepark Odenwald 1
64760 Oberzent, Germany
Email:
info@4x4-guide.com
Phone: +49 (0)7026 6016010
Managing Director:
Gerold Hahn
Commercial Register:
HRB 98531, Darmstadt
VAT ID:
DE248636925