Last
updated: February 20, 2025
Prepared by Vectormed GmbH, operator of the 4x4-guide.com platform
Terms and Conditions for 4x4-guide.com
1. Scope
1.1 These
Terms and Conditions govern the use of the online platform 4x4-guide.com
(hereinafter referred to as "platform"), which serves as an
intermediary between providers (e.g., travel companies, tour guides, driving
instructors) and customers.
1.2 The platform is operated by:
Vectormed GmbH
4x4-guide.com
Gewerbepark Odenwald 1
64760 Oberzent, Germany
HRB 98531 Darmstadt
(hereinafter referred to as "operator").
1.3 These terms apply to all users of the platform, including both providers
and customers.
1.4 By using the platform or making a booking, users agree to these terms and
any additional conditions presented during the booking process or required for
technical operation.
1.5 The German version of these Terms and Conditions is the authoritative
original. In the event of a dispute arising from any translated versions, the
German version shall prevail unless otherwise required by applicable local law.
2. Subject of the Contract
2.1 The
platform facilitates the booking of services such as guided tours, driving
trainings, and other vehicle-related experiences. Additionally, off-road
products are sold through an integrated webshop.
2.2 The operator does not offer tours or trainings itself but merely provides
the technical infrastructure for mediation.
2.3 A legally binding contract for any service is concluded exclusively between
the customer and the respective provider.
2.4 The platform does not represent or endorse any specific provider, service,
vehicle, product, or facility.
3. Registration and User Accounts
3.1 Use of
the platform requires registration.
3.2 Users must provide truthful and complete information.
3.3 The operator reserves the right to reject registrations or suspend user
accounts in the event of a breach of these terms or applicable law.
3.4 Unless otherwise specified, users must be at least 18 years old to use or
book via the platform.
3.5 Users must comply with applicable laws and use the platform only for its
intended mediation purposes.
4. Booking Process and Contract Formation
4.1
Customers can book tours and trainings from providers via the platform.
4.2 Upon booking completion, a contract is formed between the customer and the
provider.
4.3 The operator acts solely as an intermediary and accepts no liability for
the performance of the service.
4.4 Bookings are subject to the terms set by the individual provider, as shown
on the platform.
4.5 Obvious errors and misprints by providers or due to incorrect data
transmission are not binding. Any such booking will be cancelled immediately
and the payment refunded.
5. Payment Processing
5.1 Payment
is made directly via the platform using the selected payment method.
5.2 The operator may act as a collection agent for the provider and collect
payments on their behalf.
5.3 Customers receive a booking confirmation with payment details.
5.4 If a booking is subject to confirmation by the provider, a deposit is
required. Full payment becomes due upon provider confirmation.
5.5 If your selected payment method (e.g., credit card) is based in a different
currency than the payment currency (EUR / USD / CHF etc.), your bank may apply
additional charges. The operator has no influence on such fees.
6. Cancellations and Withdrawal
6.1
Cancellation policies are defined by the respective provider and displayed
during the booking process.
6.2 If the provider cannot deliver the service, the customer will be offered an
alternative or a refund.
6.3 The operator is not responsible for refunds or damage claims between the
customer and the provider.
6.4 If the customer cancels or does not show up, any refund is subject to the
provider's cancellation or no-show policy.
6.5 Some bookings may be non-refundable depending on the provider. This will be
indicated during the booking process. Other bookings may be cancellable free of
charge only within a certain period. It is the customer's responsibility to
comply with this timeframe. The operator assumes no liability for resulting
costs.
7. User Content
7.1 After a
booking and participation, customers may leave comments on their experience in
the platform's blog section.
7.2 The operator reserves the right to remove inappropriate or false comments.
7.3 By uploading content (e.g., comments, images, links), the user grants the
operator a free, perpetual, non-exclusive license to use such content.
8. Provider Obligations
8.1
Providers must provide accurate and complete descriptions of their services.
8.2 Providers are solely responsible for delivering their services properly.
8.3 The operator may suspend or remove providers who violate these terms or
legal requirements.
9. Disclaimer of Liability
9.1 The
operator is not liable for the quality or execution of services offered by
providers.
9.2 Liability for damages resulting from use of the platform is limited to
intent or gross negligence by the operator.
9.3 The operator accepts no responsibility for technical failures or events of
force majeure.
10. Data Protection
10.1 The
operator processes personal data in accordance with the applicable data
protection laws. Details are provided in the privacy policy, including the use
of cookies.
10.2 Users have the right to access and request deletion of their stored data,
unless legal obligations require retention.
11. Termination and Account Suspension
11.1 Users
may delete their account at any time without providing reasons.
11.2 The operator may suspend or delete accounts in case of a breach of these
terms or applicable law.
12. Intellectual Property and Usage
12.1 Unless otherwise stated, all rights to the platform 4x4-guide.com
(including technology, content, branding, design, and layout) belong to
Vectormed GmbH or licensed partners. Users agree to use the platform only for
its intended purpose and in accordance with 12.2 and 12.3.
12.2 Without prior written consent from Vectormed GmbH, it is prohibited to
copy, monitor, scrape, download, reproduce, or use any content of the platform
for commercial purposes.
12.3 The operator monitors use of the platform and reserves the right to block
users or automated systems that:
- make an excessive number of search requests
- use software or tools to extract pricing or other information
- place undue technical strain on the platform
12.4 By uploading reviews, images, or other content, users confirm that the material:
- is truthful and not manipulated
- contains no malware or harmful software
- may legally be uploaded by them
- not infringe on third-party rights
- may be used by 4x4-guide.com for commercial purposes (e.g., marketing) worldwide
- does not violate others' privacy rights
- is their sole responsibility in the event of legal disputes
12.5 The platform assumes no responsibility for user-generated content. The operator may remove such content at its sole discretion, particularly if it violates these criteria.
13. Changes to the Terms
13.1 The
operator reserves the right to amend these terms at any time.
13.2 Users will be notified of material changes by email. If no objection is
raised within 14 days, the updated terms are considered accepted.
14. Final Provisions
14.1 These
terms are governed by the laws of the Federal Republic of Germany.
14.2 Place of performance and jurisdiction is the operator's registered office.
14.3 If any provision is found invalid, the remaining provisions remain
unaffected.
Legal
Notice / Imprint
Vectormed GmbH
4x4-guide.com
Gewerbepark Odenwald 1
64760 Oberzent, Germany
Email: info@4x4-guide.com
Phone: +49 (0)7026 6016010
Managing Director: Gerold Hahn
Commercial Register: HRB 98531, Darmstadt
VAT ID: DE248636925