Privacy Policy for the 4x4-guide.com Platform

Last updated: April 13, 2025

This privacy policy complies with applicable German law and in particular with the EU General Data Protection Regulation (GDPR).

1. Introduction

Protecting your personal data is very important to us. In this privacy policy, we explain which data we collect, how we process it, and what rights you have as a user.

Controller for data processing:

Vectormed GmbH
4x4-guide.com
Gewerbepark Odenwald 1
64760 Oberzent, Germany
Email: info@4x4-guide.com
Phone: +49 (0)7026 6016010
Managing Director: Gerold Hahn
Commercial Register: HRB 98531, Darmstadt
VAT ID: DE248636925

If you have any questions about data protection, you can reach us using the contact details above.

2. What Data Do We Collect?

2.1 Automatically Collected Data (Server Log Files)

When you access our website, the following data is automatically collected:

• IP address
• Browser type and version
• Operating system
• Referrer URL (previous page visited)
• Date and time of access

This data is used to ensure the smooth operation of the platform and is deleted after 30 days, unless legal retention requirements apply.

2.2 Data Collected During Registration and Use

When registering or making a booking on 4x4-guide.com, we collect the following data:

• First and last name
• Email address
• Phone number
• Billing and shipping address (for orders in the shop)
• Booking details (selected tours, trainings, or products)
• Payment details (no credit card data is stored; data is passed to payment providers)

2.3 Provider Data

If you offer services as a provider on our platform, we additionally collect:

• Company name
• Bank account details for payment processing
• Company description

3. How We Use Your Data

We process your personal data for the following purposes:

• Providing access to the platform and its services
• Processing bookings and contracts between customers and providers
• Customer service and support
• Sending transactional emails (e.g., booking confirmations, invoices)
• Improving our platform (usage analysis)
• Marketing activities, if you have given consent (e.g., newsletters, blog updates)

Processing is carried out based on Article 6(1) GDPR:

• b) Contract performance (e.g., handling bookings)
• c) Legal obligations (e.g., tax documentation)
• f) Legitimate interests (e.g., platform optimization)

4. Disclosure of Your Data

We only share your data with third parties if it is necessary to provide our services. This includes:

• Payment providers for payment processing
• Tour and training providers to enable bookings
• Hosting providers for platform operation
• Shipping companies for product delivery

We do not sell your data or share it for advertising purposes.

5. Data Retention

• Booking and billing data is stored for 10 years in accordance with legal requirements.
• Account data remains stored until the user deletes their account.
• Server log files are automatically deleted after 30 days.

6. Cookies and Tracking Technologies

Our platform uses cookies to enhance user experience. These include:

• Essential cookies (required for basic site functionality)
• Analytics cookies (e.g., Google Analytics, with your consent)
• Marketing cookies (for personalized ads, with your consent)

You can disable cookies at any time via your browser settings.

7. Your Data Protection Rights

Under the GDPR, you have the following rights:

1. Right of access (Art. 15 GDPR): Request a copy of your stored data.
2. Right to rectification (Art. 16 GDPR): Correct inaccurate or incomplete data.
3. Right to erasure (Art. 17 GDPR): Request deletion of your data if not legally required to retain it.
4. Right to restriction of processing (Art. 18 GDPR): Request restricted use of your data.
5. Right to data portability (Art. 20 GDPR): Receive your data in a structured format.
6. Right to object (Art. 21 GDPR): Object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us at info@4x4-guide.com.

8. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include:

• SSL encryption for secure data transmission
• Restricted access to personal data
• Regular security updates and audits

9. Changes to This Privacy Policy

We reserve the right to update this privacy policy as needed. Changes will be published on the platform.

Last updated: April 13, 2025